Case Study
How My Broker Pro Used Tikix to Scale Support, Reduce Churn, and Offload Operations
Sarah Mathieu had tried in-house staff, VAs, and expensive support providers. What finally worked was an operational team that could actually execute, support clients, and keep delivery moving.
Tikix provides platform support, system experts, and outsourced operations teams for agencies across Canada, including Vancouver, Kamloops, and North America — helping agencies scale with reliable 24/7 execution.
“I was honestly done trying support companies...”
Sarah had tried everything — hiring in-house, remote VAs, and multiple “top” platform support companies.
Remote VAs weren’t reliable. Even the ones with certifications weren’t truly platform experts.
In-house staff worked — but the cost was high and it slowed growth.
One support company cost nearly $10,000… and disappeared.
“Everyone was great at selling… but not after I signed up.”
Then within days of starting with Tikix:
“I’m obsessed. You guys are amazing and I can already see the difference.”
Tikix became the full operational team behind My Broker Pro.
- • 24/7 AI + human support for team and clients
- • Done-for-you execution through tickets
- • Live calls when needed
- • Self-learning systems improving over time
Within weeks, the internal team felt the workload lift — and growth picked back up.
Tikix even helped identify operational leaks, reducing churn by up to 22%.
Operational Impact
By reducing internal staffing needs, My Broker Pro saved over $5,400 CAD/month — while gaining a full operational team through Tikix.
“Incredible. I would and WILL recommend this company to all SaaS agencies.”
“It’s a no brainer if you truly want to scale.”
— Sarah Mathieu
Imagine this was your agency
Try Tikix for $7 and see what happens when your operations, support, and execution are finally handled by a team built for it.
What Other Agencies Are Saying
The same operational lift shows up again and again — faster support, better fulfillment, and less internal strain.
“Best decision we made for our agency. Everything just works now.”
— Scaling Agency Owner
“We finally have real support and execution in one place.”
— Marketing Agency
“It feels like we hired an entire operations team overnight.”
— SaaS Agency Founder
“Best decision we made for our agency. Everything just works now.”
— Scaling Agency Owner
“We finally have real support and execution in one place.”
— Marketing Agency
“It feels like we hired an entire operations team overnight.”
— SaaS Agency Founder